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Top questions related to "My Account"

How can I open a BullionSelect account?

We guarantee 100% satisfaction with every order. We provide all of our customers with a refund or exchange. To start a return please contact our Returns Department, there they will give you instructions on how to return your items and at that time, you will be given a Return Authorization Number and further assistance on how to complete your return. View the full return policy here.

When will my items show in my portfolio?

After you have ordered, your items will show in your portfolio when we have completed processing your order and shipped or stored your items. Items purchased over the phone may not show within your portfolio as quickly as an online order. If you have any queries about your portfolio items please call us.

How can I track my order?

For security purposes, we are not releasing tracking information to prevent your order from being re-routed to an unverified address. Please contact us through email or phone to get a live update of your order status.

Can I store my metals with you?

Yes. You will be given the option to store your newly purchased products with us upon ordering. If you missed this option you can contact us via phone or email. If you chose to store your metals with us, we will then ship the products to a designated secure location where they will be stored by our Secure Storage system. Click here to learn more.

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